SHIPPING POLICY
Our Policies
Shipping
We use the United States Postal Service to ship our items world wide. All items are shipped first class with USPS and have at least $50 worth of insurance in case of damage or loss.
For international shipping of candles, please contact us.
If an item is damaged during shipping contact us with a picture of the damaged item within 30 business days (Monday-Friday) and we will replace it or refund the full item cost (depending on the item and whether you want a refund or replacement, we may ask you to send the item back to us).
Returns, Exchanges, & Jewelry Repairs
We will gladly do exchanges on any unused items. We DO NOT accept returns for used or partially used candles. If you're unsatisfied with your purchase for whatever reason, we'll exchange it for another item or items of equal or lesser value within three months (90 days) of purchase. The unwanted item being exchanged will have to be returned to us before we pay to ship out the exchanged item(s) (this guarantees to us that the exchanged item wasn't used or damaged).
ALL of our chainmaille necklaces come with a LIFE TIME GUARANTEE.
Chainmaille is very sturdy and we am confident it won't break without immense pressure and wear. Thus, if it is ever broken or damaged beyond function just mail it back to me and I will fix it then send it back to you with no repair charges! Please let me know before mailing a chainmaille necklace that needs repair this way if I need any material I am out of to fix it I can order it and get your necklace fixed as quickly as possible.
All of our other jewelry items can be sent back to us and repaired/altered for a small fee depending on the item, just contact us via e-mail or using the "contact us" form on the homepage if you have any questions regarding repairs or alterations on previously bought jewelry items. This includes attaching new clasps, re-beading, re-wiring, chain replacement, and more (yes, even for pieces Kate didn't make).
PAYMENT METHOD
Payment Methods
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Through the magic of eCommerce, we are able to accept many forms of payment! Paypal is our preferred method of payment, but we also accept most major credit/debit cards. If you'd like to use a different method of payment which is not available, contact us!